Do a speed test & tell us the results
http://www.dslreports.com/speedtest?more=1

If files download slowly from magnetmix, it's not a good sign.
Have you used any other p2p apps & if so, were downloads slow?

Check out the thread below, it has some info about Platinum (see LOTR's post for links). There have been a few other Platinum customers with the same complaint.
http://www.gnutellaforums.com/showth...light=platinum