Is it an albumwrap? If yes, then some you can play as a single file, some you need to extract the songs 1st. I find I can play most. You can find out more here How to Downld whole albums & Albumwrap. Be careful, some are not real albumwraps & are simply all songs combined as a single file.

Which operating system are you using?

LW support might not help, in fact probably will not help if you're asking them to help with copyright files.