well, ur advice didnt work...but here's the problem.....its an mp3 player with the video and what not but it DOESNT HAVE A COMPANY NAME WHATSOEVER!!! its looks like an ipod nano expect that its not.....and can an ipod nano play movies and whatnot?? cause thats what this mp3/4 can do...also i dont see a model # on the box or on the player.... but on the box it does say mp4 digital mp4player: music no limit... PLZ HELP ME!!!!