ok i called them and they agreed it could be a pi problem. they wont do anything about it till friday tho as it has only been 12 days since i upgraded and it takes 14 to let the line settle and so on. he said that after that time they'll be able to find out if my line really is capable of 8 meg speeds. after that he'll be able to sort it all out. hurry up friday. i better call them before i get drunk tho lol