Solutions not so easy... Mr. Fisk,
Thanks for the timely response. I am quite upset, but acting like a raving lunatic isn't going help either of us. I have friends who are programmers and friends who work in tech support. I respect both fields as having knowledge I do not and try to act accordingly. Here are the responses to you suggestions.
1) No, I do not have multiple users. Nor did I have multiple users when I had the earlier version of Limewire. The only thing on my system that has changed is the updating of Limewire. Yes, I have write permissions for my download directory.
2) While I am not a programmer, I am not one of these dunder head users that seem to plague tech support people, either. I am aware of and know how to use both platforms. I was not confused by the interface. I clicked apply and then OK when I was done making my changes. I am at a loss to explain the lack of consistency in this complaint. To be honest, its not a large complaint. The program did finally accept the changes and keep them. I included it only because most programmers want to know anything unusual that a user has experienced with their program. I am much more concerned by the reduced ability to download files. No arguements from me on which is a better interface. I feel its the user's responsibility to know the machine and to follow the cues. If you program the cues well (Apply button seems to be pretty obvious to me) then you have no worries on design. Of course, the problem still existed-- but its up to you whether or not it is of concern. In answer to your question, NO user error was not the source of this bug.
3) I am aware of the Ultra Peer disabling button. I confess to not knowing what Ultra Peer means. Please enlighten me and I will see if it applies to me. As to conditions-- no patterns emerged. Sometimes it happened when I had other programs running. I quit the other programs and it happened again. I restarted my machine and started the program and it quit again-- repeatedly. The mouse thing happened with no warning and while everything else worked. The download problem seems to be more prevalent with video and images, but does affect audio downloads as well. I have a G3 IMac and have a DSL connection (I forget the actual speed, I had two choices and I chose the lower speed). I am running OS X vrs. 10.1.2.
Again, I thank you for your quick response. I hope this answers your questions. Can you answer mine? Where can I download and earlier version of Limewire until such time as these bugs have been addressed and fixed? |