Email from Talktalk regarding shapping bandwidth

Regards
Emma Webster
TalkTalk Correspondence Department

We may use network controls to prioritise traffic generated by web browsing, email and music downloads over that generated by with P2P file sharing systems where it is found that it affects the bandwidth of other broadband users.

We allow the use of P2P software, however, we do not condone its use where subsequent file sharing breaches applicable local laws and regulations. This includes, but is not limited to, those principles of law which protect against compromise of copyrights, trade secrets, proprietary information and other intellectual property rights, libel or defamation of character, invasion of privacy, tortuous interference.

Whilst we are sorry that these controls may be affecting your broadband experience we have a duty of care to all our Broadband users to both preserve network integrity and avoid network degradation. If, in our reasonable opinion, we believe P2P usage has, or may adversely affect, such network integrity or may cause network degradation for the majority of users we may control the transmission speed.

Please refer to the additional information supplied below or visit our website at www.talktalk.co.uk. Information about our network controls policy can be found in the Terms and Conditions reference 4.5.