I am trying to help my uncle setup his computer to connect to MP3 Rocket. It used to work and then he reset his modem. Not sure why he reset his modem but anyway. I have enabled UPnP but the software will not connect. I have disabled his Windows Firewall but that didn't help. I have found an article on how to enable port forwarding but no luck. There has to be something that I am missing. I am confused by the two different ports on the Advanced tab. What is the difference between the two? Also this used to work until he reset his modem. I suspect that disabled UPnP but I have re-enabled it. I would appreciate any help on this issue.

Gregg

1. OS version? XP Home
2. What firewalls you have? DSL Router, Windows Firewall disabled
3. How much ram? 256MB
4. Hard Disk space available? 50GB
5. Connection type? (eg: dialup, broadband, cable, etc.) DSL
6. Modem & router brand name & model numbers? Westell 327W
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)? House
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version. LW 4.9.37 Pro, JAVA 1.5.0_06
9. Who is your ISP provider (Internet Service Provider)? Verizon
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? Page didn't load
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. Modem has built-in router/hub although only computer connected
12. Is this a your 1st try at LW or is this a new problem with an experienced user. used to work, experienced user
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? yes