But I do not have my installer and there is no reason why it cannot be sent to me. I am not asking for updates or a free version just what I paid for and nothing more. I am sure there is a way to support those who already paid whether or not they re-newed for updates. As far as loosing it goes, I had it bookmarked on Firefox and for some reason all my bookmarks were wiped out, same for a computer, I do not expect it to crash and certain files or programs are not a priority to back up. If it is not a support issue than it should be forwarded to a different department which most places call as after sales service. Or at the very least include a WARNING If you loose it after 6 months Don't bother us