Hube

Sorry to read that by following your ISP instructions you got screwed, the instructions you got from Grandpa and Peerless, in my opinion, are the only ways to go short or a full reformat and reinstallation of Win XP.

Just out of interest, what is the name of this "Security Package" that Charter insist that you install?

I honesty hope you get a proper solution from Charter, if not then uninstall their "so-called" Security Package.



UK Bob

PS. This is the very first time I have ever heard of a "Security Package" that required you to uninstall LW before you it could be installed, and I run over a dozen protective apps on my PC.