Hey Peerless, I tried the repair install, but the sysrem is not acknowledging the cd drive.
When I go to properties for both cd and dvd drives it tells me this:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

I tried some of the suggestions in the link Wondering Why posted, but nothing has fixed the problem.

And yes I have had "words" with my provider. They have been useless except to get me into this mess.