1. OS version? (eg: Windows 98) : XP

2. What firewalls you have? dont know

3. How much ram? not sure

4. Hard Disk space available? plenty

5. Connection type? (eg: dialup, broadband, cable, etc.) dsl

6. Modem & router brand name & model numbers?

7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)? my room

8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version. I have the latest for both

9. Who is your ISP provider (Internet Service Provider)? Verizon

10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? it says your test worked

11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. i have a linksys network adapter and across the house is the router and other computer

12. Is this a your 1st try at LW or is this a new problem with an experienced user. im experienced

13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? i cant open up limewire

when i open lw the green box comes up that says limewire and 4.12 and its stuck there. ive opened it at least 5 times in a row and it opened but now i cant get it to open. i removed limewire and java from my computer and reinstalled both of them, and its still the same thing. It happened about a month ago when i updated to a newer version. Before that i hadn't had any problems over the past year. Thanks for any help