Sorry I don't know of any other fixes but if it makes you feel better, Gateway told me just running the windows firewall would be plenty and that I didn't really need McAfee. I think it just comes with a free trial that you eventually have to pay for anyway. At any rate, 3 people have replied saying that it works and its hard to tell how many have actually done it and just haven't replied. I tried everything and this is the only way I can get it to work. Its been running perfectly for about 2 days now. It may be worth a shot....