I have windows Vista and I'm currently having the same problem. I posted a forum about it and was told that it was probably aol.So I was going to try and use my Netscape to see if it would let me download songs but when I did my Netscape wouldn't run. I posted something on their forums and I got the reply that Mcafee sometimes interfers with them too. So I uninstalled my Mcafee...I'm living on the edge.....I'll let you know if this helps me and you could consider it too.Post in a little bit