these are my details any way if you can help me out, I am not computer literate though. i have been using limewire for two years with absolutely no problems as far as me or my family knows there has been no firewall added except the windows xp one that we have always used and limewire worked with this. we use ad-aware and spybot but have always used that. so we can only think an update has maybe distorted our settings. please talk me through it in simple terms as i have got lost with other posts. thank you! Nicola

1. OS version? (eg: Windows 98, XP,OSX ) XP users, Please state XP firewall on or off.?
windows XP

2. What firewalls you have?
Windows XP however Limewire has always worked for two years until now

3. How much ram?
512MB

4. Hard Disk space available?
56gb

5. Connection type? (eg: dialup, broadband, cable, etc.)
Broadband

6. Modem & router brand name & model numbers?
terayon TG210
DLINK AIRPLUS G+ DWL-2000AP+
NETGEAR PROSAFE VPN FIREWALL FVS318

7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)?
HOUSE

8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version.
LIMEWIRE 4.10.9 JAVA 1.5.0_11

9. Who is your ISP provider (Internet Service Provider)?
NTL

10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there?
IT WORKED

11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up.
NO

12. Is this a your 1st try at LW or is this a new problem with an experienced user.
NEW PROBLEM AS EXPERIENCED USER

13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface?
YES