I take it there was no LW process running when you opened task manager?
Check out FOTH's advice here for getting rid of the LW leftovers (don't worry about the malware advice...it's directed at a person who had a trojan)
http://www.gnutellaforums.com/showpo...37&postcount=4

Make sure that you show hidden files & folders If you've changed the location of your saved folder from the default, make sure that it's in a safe location & won't be deleted unknowingly after a search for all LW files & folders!

There's no LW phone support. Just email support for up to 6 months, after buying LW Pro.