System details - help us to help you

--------------------------------------------------------------------------------

Recently there's been a problem with people not providing enough details about their setup - despite being asked again & again.

So let's make it easy for everyone...the details that we need if we're going to be able to help with complex problems are:


1. OS version? (eg: Windows 98) WINDOWS XP
2. What firewalls you have? KERIO PERSONAL FIREWALL
3. How much ram? 512MB
4. Hard Disk space available? 12% IN USE -TOTAL SIZE
149GB ---- FREE SPACE 143GB

5. Connection type? (eg: dialup, broadband, cable, etc.) BROADBAND

6. Modem & router brand name & model numbers? BT HOME HUB
NO ROUTER - NO MODEL NUMBER
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)? MY HOUSE(BUNGALOW)
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version.
LIMEWIRE 4.12.11
JAVA 1.5.0_11
9. Who is your ISP provider (Internet Service Provider)? BT (BRITISH TELECOM)

10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens FDCXwhen you go there?

YES I DO THAT --- GOT BLANK WHITE WINDOW --TOP LEFT HAND CORNER SAID ---' YOUR TEST WORKED '------- BEING NOVICE ON PC I DONT UNDERSTAND -----'FDCX' IN YOUR TEXT

11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up.
NOT SHARING CONNECTION -JUST PC AND PHONE ON LINE -- DONT UNDERSTAND P2P

12. Is this a your 1st try at LW or is this a new problem with an experienced user. i AM NOVICE ON PC AND FIRST TIME ON LW --- NOT PREVIOUSLY DOWNLOADED MUSIC

13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface?

YES THERE IS A BRICKWALL IN THE ICON -- I HAVE ALSO TRIED DISABLING THE FIREWALL CONNECTION ie turning it off completely - AND THE WALL STILL SHOWS WHEN DISABLED

http://www.gnutellaforums.com/attach...1&d=1158099342


These are all contained within the sticky Connection problems? Check here first! but possibly some people are getting a bit confused or lost when we direct them to this sticky & ask them to provide their details.

This information can be vital
For instance, some ISPs are known for blocking p2p/throttling bandwidth, some connection devices are known for being unreliable in certain situations.

So please, help us to help you & provide as much info as you can.
If you're new to LW or new to computers & aren't sure how to answer some questions, or don't know what an ISP or router is - just say so. Nobody's going to yell at you:wink:
Even if you can't answer all the questions in one go...don't worry. Do the best you can & we'll take it from there.

WELL BIRDIE BEING NOVICE THATS THE BEST I CAN DO --- I HOPE I CAN GET THIS PROBLEM RESOLVED ---THQANKS FOR YOUR HELP SO FAR --- SPENCER
__________________