1. OS version? (eg: Windows 98) wind xp
2. What firewalls you have? windows
3. How much ram? 244
4. Hard Disk space available? 40 gig
5. Connection type? (eg: dialup, broadband, cable, etc.) dsl
6. Modem & router brand name & model numbers?westel versa link 327w
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)? house
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version. lime wire pro just purchased it last week java was the latest not sure uploaded when we add to our computer
9. Who is your ISP provider (Internet Service Provider)? verizon
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? can not display page
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up.no
12. Is this a your 1st try at LW or is this a new problem with an experienced user.not first was on last month for last year been busy not needing music then when I tried to get on this happened
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? yes even went to the options and made sure it was listed as a site to let in