1. OS version? xp64
2. What firewalls you have?windows lime wire exception
3. How much ram?1 gig
4. Hard Disk space available?loads
5. Connection type? (eg: dialup, broadband, cable, etc.)broadband
6. Modem & router brand name & model numbers?router bt 2110
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)?house
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version. pro 4.12.11
9. Who is your ISP provider (Internet Service Provider)?plusnet
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? erroe msg cannot connect to internet
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. two other computers on home network
12. Is this a your 1st try at LW or is this a new problem with an experienced user.ist try
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interfaceyes