1. what OS version? (eg: Windows 98, XP,OSX, Vista) XP
2. What firewalls you have ? WINDOWS FIREWALL HAS BEEN TURNED OFF
3. How much ram ? 1GB
4. Hard Disk space available ? 68GB
5. Connection type (eg: dialup, broadband, cable, etc.) ? CABLE VIA WIRELESS ROUTER
6. Modem & router brand name & model numbers ? ARRIS MODEM - CM550A & LINKSYS ROUTER WRT54GC
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.) ? [B******[/b]
8. What version,LimeWire & Java,Go to L/W's Help/About L/W, THIS show both LW & Java version.? LW 4.8.1, JAVA 1.6.0_01
9. Who is your ISP provider (Internet Service Provider) ? HARGRAY
10. Do this test click here: http://www3.limewire.com:6346/ should say 'Your test worked!. What happens ? IT SAID 'YOUR TEST WORKED'
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. THE ONLY OTHER SHARING PROGRAM I HAVE IS BEARSHARE. HOWEVER THE EXECUTABLE FILE IS ON AN EXTERNAL HARDRIVE THAT IS NOT CONTINUOUSLY CONNECTED TO THE COMPUTER
12. Is this a your 1st try at LW or is this a new problem with an experienced user.? 1ST TRY WITH LW
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface ? I DON'T HAVE A BRICK WALL OR A WORLD ICON
14. Have you given full permisions for LimeWire to pass through your Firewall ? I'M NOT SURE WHAT YOU MEAN, WHICH PROBABLY MEANS THAT I HAVEN'T
15. XP users, Please state XP firewall on or off.? XP FIREWALL IS OFF