I think more threads get answered here than many other forums. This is a large forum too so all of who help out here voluntarily do a reasonable job in making sure people's concerns are answered. There's a lot of postings here everyday 24/7. As birdy pointed out, this is an independent forum which is not owned or run by LW. They have a forum section here along with other gnutella programs. Also, since you are a pro user, you have access to their support. There is a link for pro users on the support page of the LW site.