melati Hi.
If you are having problems.
go to one of the Free computer Help sites listed here, They really know what there doing. Register and post in there
forum, They will instruct you to D/L & run software that can be trusted,
Not all sites are Genuine, These three are recommended by US & tekies.
SpywareInfo Forum FAQ - SWI Forums CastleCops® - HijackThis Log Tutorial Bleeping Computer - Computer Help and Discussion
If the site you choose gives you good help, Tell us it helps others.
Peace.