1. what OS version (eg: Windows 98, XP,OSX, Vista) ? windows xp home edition 5.1, build 2600
2. What firewalls you have ? aol safety security center firewall powered by mcafee
3. How much ram ? 512
4. Hard Disk space available ? avaliable 15.0gb total:37.2gb
5. Connection type (eg: dialup, broadband, cable, etc.) ? cable dsl
6. Modem what brand name & model numbers ? rca dcm 245
7. Router brand name & model numbers ? none
8. Where are you trying to connect from (house, apartment complex, school, student accommodation, work, etc.) ? house
9. What version,LimeWire & Java, are you using. Go to L/W's Help/About L/W, THIS show both LW & Java version.?limewire4.14.0 java6.0
10. Who is your ISP provider (Internet Service Provider) ? comcast
11. Do this test click here: http://www3.limewire.com:6346/ should say 'Your test worked!. What happens ? your tested worked
12. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. not sure please help
13. Is this your 1st try at LW, or is this a new problem with an experienced user.? new problem experienced user
14. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface ?no limewire only opens when i turn off aol safety security center firewall off
15. Have you given full permissions for LimeWire to pass through your Firewall ? yes
16. XP users, Please state XP firewall on or off.? i dont have windows firewall i checked in control panel dont have it
17. In Start & remove Programs, Is this update Installed, "Security Update for Windows XP (KB931261)" ? no i dont see it on the list
18. Are you using Manual Port faward in LimeWire OR UPnP ? yes