My computer is new.Is a Gateway mt6840 notebook.Vista home premium edition.Also i have Mcfee,windows firewall and Norton.I do have enough ram and hard disk space.The connection type is cable and theres a lynkis router in the house.My roommate have an old computer and have no problem with the LW.Im been trying to get the basic version and i just update my java application and nothing.I didnt have this problem before with an older computer and same scenario.IM living in E.U.