OK here it is
OS: Vista Premium
Firewalls: Windows Vista
Ram: 1GB
Disk: C: 180GB; D: 250GB (USB portable)
Connection: Broadband
Modem/Router: N/A
From: House
LW Version:4:12:11; JAVA Version:1.6.0
ISP: British Telecom
Test: My test worked
Not sharing
New problem with an experienced user - used successfully for several years under previous windows versions
Brick Wall: Yes
Anti-virus: AVG Free
UK