looks like the customer support staff is on permament vacation here at limewire.
i am glad that i was not duped into buying the pay version, considering the fact that it works as poorly as the free one and there is still no real base of customer support.
it would be wise to pay more attention to people who actually pay for this service, or havn't you noticed that a lot of intetnet companies have been dive bombing into obscurity lately because of reasons smaller than their product support.