How long ago did you buy Pro, who did you pay for Pro & how much did you pay? Please give us this info as we're trying to help you

Up until very recently, a Pro payment entitled people to 6 months of free updates & email support (they've just introduced a 1 year deal). If you bought Pro from a site other than the official site Lime Wire » Official Website & Free Download, BitTorrent « or if your Pro benefits are out of date...your email address won't be in the database any more. Your email address will show up as invalid.

What people don't seem to realise (yes, I know it should be written on the website) is that they need to save & back up their Pro installers.