If I don't find an answer to this problem I am going to dump everything and start the whole stupid computer over again!!!!! I can't get LW to load. All I get is the LW 4014 screen and it hangs up on the 12% loading html screen. The pop ups for language select appear and I go through the process until the final screen which shows the firewall pics and that's it. It won't load, and I can't stand it any more. This program has become a quest now. HELP ME befor I go insane!!!!