1. OS version? Vista
2. What firewalls you have?Norton
3. How much ram?Not sure
4. Hard Disk space available?plenty
5. Connection type? (eg: dialup, broadband, cable, etc.)Cable
6. Modem & router brand name & model numbers?Motorola, SBV5220
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)?Apartment Complex
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version. Limewire 4.14.10Pro, Java 1.6.0_03
9. Who is your ISP (Internet Service Provider)? Time Warner Cable
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? Said your test worked
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. no
12. Is this a your 1st try at LW or is this a new problem with an experienced user. Been using LW for about a month
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? _ click here to see Sample image Yes
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? Not sure
15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall Norton
16. What country are you living in? Sometimes there are ISPs with the same name in more than one country (eg Clearwire in the USA & also in Ireland). USA, OH