I have contacted my internet provider and there are no settings that I need to look into for my modem(Motorla) as I do not have wireless internet to any computer. They do not have firewalls set up and the UPnP is enabled by default. I guess they only I left to try is to do an update even though I already have LW 4.14.10 and that is the latest version. Or I can uninstall/re-install the program, but as I have stated, I do not want to get re-billed for the service I am already paying for.