Junior Member Tweety1999m
Let me first clear up a little confusion on your part, you said:
Quote:
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IF THIS CAN NOT BE RESOLVED IN THE NEXT FEW DAYS WE WOULD LIKE A REFUND, WE ARE PAYING FOR A SERVICE WE CAN'T USE AND IT IS TO THE POINT OF BEING RIDICULOUS, PLEASE HELP.
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This forum and it's volunteers have no financial stake in or any commercial connection with the LW Org. We help out here because we have (and in most causes like) the LW app. So go back to LW Org and ask them for a refund.
Secondly, from the description you have given your equipment I presume you have not tried to PORT FORWARD your router or realise that your router comes with a built in firewall.
OK, all that said, I suggest that you check the model number of your router then click on this link:
PortForward.com - Free Help Setting up Your Router or Firewall
Find the instructions then configure your router accordingly.
Good Luck
UK Bob