Hello
I work at Cascade
You say your getting knocked off all the time
and have real slow speeds
If you are still having issues since your post please drop
me a line. I can look into the problem for you
I work in the department that can fix the connection to your home
I'm not one of the help desk people.
Generally dropping connections and slow speeds
are related to the connection leaving our office and going to your home
so please let me know