hi pal,,im in the process in trying to get my money back,they keep asking me why i want to cancel instead of just cancelling it..they r a major rip off.. its starts at £32.00,then they added spyware(i didnt ask for this) it went up to £46.88,now my bank has informed me they r taking £49.46. a for nothing..my bank wont cancel the pending tranaction because it is a debit card..its all crap..Gail.x