I had the problem before I got the new verison. I got so frustrated I removed LW completely and wasn't going to use it again. But I missed it so I had to pay for it again as my previous subscription had expired. When I did reinstall I got two movies fairly quickly, but I have about 10 now which aren't moving at all and, as retro said, some are even going backwards. Surely the LW people have to address this issue.