I made sure that it was limewire.com. I selected the 12 month upgrades for $34.95. Not subscription. 1 time fee. It took me to the information page, payment detals etc., still LW.com. When I hit submit securely, it said page cannot be displayed. I waited for an email, nil. I went back to the same site, went to info page, selected already purchased lw pro, asked for my email and said could not be found. Tried many times, tried to access support ans was asked for email same thing, can't be found. Against my better judgement, I thought maybe my payment didn't go through, tried again and same thing. Now I'll probably be charged twice and have no way of contacting them. Their only contact is through email and they ask for yours 1st and they say mines not valid. catch 22. If anyone can help I would very much appreciate it!!!!!!!! And again basic works fine.