I have a Disney mix-max and I use Limewire. Downloading music is incredibly easy. You just plug in your mix-max and a pop-up should come up that asks what you want it to do. Just click "Sync digital media files to this device using Windows Media File." Then a page will come up and you drag your songs over to it and click "Sync." However, downloading videos is another story. I still can't figure it out. If you happen to come across it, please let me know!