Originally Posted by Lord of the Rings

That shows your LW is totally blocked from connecting. Try port forwarding your router. Step (a) is the most important one:
(a) Setting up Static ip for XP ________ (b) Port forwarding instructions for Paradyne 6211-I3
Choose a port between 49152 - 65535. A good one to try is which will need to be added to both the router's port forward rule, as well as LW's manual PF setting.

BTW I hope neither norton or avg include firewalls ... only one should be used otherwise less security and hidden problems because they will clash if more than one software firewall.