Hello..!!

I have a problem with videora ipod classic converter, i wonder if somebody could give me a solution for it because i am not able to find out what the problem is. I use the normal mode to convert one of my videos, I go step by step as i follow the instructions. When i finally press the start converting button, the video starts converting but suddenly a text message like this appears: error code 102817, which means "error while opening file" but in the HELP side no additional explanation is given for this. i use videora ipod classic converter 3.07. I dont know what to do. I appreciate your help in advance.