Hi to u all and hope u can help

I was a LW user for the last 4 years and less than a month ago i decide to go for LW Pro....all good until my Computer crashed yesterday ...now a problem Lw don't recognise my mail address and I have no idea how to get back my Pro ....I read different post about it before writing in here, but all the people with the same problem had been or scammed or had the subscription expired ... I just purchase The Pro around 3 weeks ago for one year so I'm bit upset right now about I would't like to lose over 11 months of subsciption....

There is anyone who can help with this...?

Thank to everyone .....

Ciao