Phone number at top of your receipt I believe.

If you have a connection problem, which you obviously do, then you can try to solve it else forget all about it.

Connection problems are the 'user's' fault, not the people who created the program. Every single p2p sharing program out there has users who have difficulty connecting properly or at all.

If you wish to try to solve your connection problem & have some motivation to trying different things, then go to the LW Connection problem section & create a new thread & supply these details: System details - help us to help you (click on blue link)

In meantime, try out all of these suggestions, sometimes a combination works: If LW Will Not Connect (click on the blue link). For many people, replacing their gnutella.net file has fixed their problem. For others it might be more complicated such as configuring their modem/router for port forwarding, etc.