Hello.

I'm hoping all you kind experts will help a novice. Here's all my info as best as I can describe.

1. OS version? Windows vista. Not sure about administrator account.
2. What firewalls you have? I have windows, norton 360 and my router.
3. How much ram? 3.00 GB
4. Hard Disk space available? 1.98 gb free space
5. Connection type? dial-up broadband
6. Modem & router brand name & model numbers? Siemens gigaset SE587 WLAN dsl
7. Where are you trying to connect from? House
8. What version of LimeWire (LW) & Java do you have? LW 4.16.7 Java 1.6.0_01
9. Who is your ISP? Tiscali
10. Do this simple test for us. worked
11. Are you sharing the connection with other computers or p2p sharing programs? No.
12. Is this a your 1st try at LW or is this a new problem with an experienced user. Used LW on a previous comp. worked fine and needed no configuration so am a novice at trouble shooting.
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? Yes
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? I don,t really know. How do I find out.
15. What security programs are you using (antivirus etc)? Norton 360.
16. What country are you living in? UK
17. Has anything in your setup changed recently? Have you updated your version of LW or Java? Have you added any new software or new hardware? Have you updated any software? Have you moved house, changed internet plan or ISP etc etc? It has never worked since installation.

I have disabled my windows firewall, my norton firewall and also the firewall for my router/modem but I still get a brick wall in front of my blue world. What could it be and how do I check if I have another firewall running. Please help, this is driving me mad.

Fingers crossed. Thanks.