1. OS version? Windows XP 2. What firewalls you have? Windows firewall? 3. How much ram? 1.24 GB 4. Hard Disk space available? 13.4 GB 5. Connection type? lan or wireless 6. Modem & router brand name & model numbers? 7. Where are you trying to connect from? university 8. What version of FrostWire? FW4.17.2 Java1.6.0_11 9. Who is your ISP provider? Not sure, using university internet 10. Are you sharing the connection with other computers or p2p sharing programs? no 11. Is this a your 1st try at FW or is this a new problem with an experienced user? First time problem appeared 12. Do you see a brick wall in front of the blue world icon at the bottom of FW's interface? yes