We can offer you help here, if you're not happy with Pro's email support but we're not official LW support - just volunteer users who help other users. If you want official support then you're going to have to email Pro support again.

It makes it a bit hard to help you though - when you don't respond to thread replies.

For instance - your thread here: http://www.gnutellaforums.com/downlo...tml#post339362
No response... we don't know whether you tried LOTR's advice or not.

And here: http://www.gnutellaforums.com/open-d...s-basic-2.html
You didn't say whether you actually did delete the preferences folder.

Are you actively downloading when LW shuts down (ie downloads in progress)? If you're still using LW 4, try these tips (there may be some that you've already tried): http://www.gnutellaforums.com/connec...tml#post251910