Neither apply. The first didn't purchase LW from LW. The second discusses email entered incorrectly. When I originally purchased LW on the previous computer, it did load and worked. That computer crashed, so I have no previous links or URL's to revisit. When I attempt to download LW to my current computer, I enter the only email address I remember having, and it's not recognized. I very well may have originally loaded it through another email address, but I don't know what that may have been. In other words, previous computer = previous address. This computer = new address = not recognized by LW. I'm asking the moderators to see if I can be identified as authorized by using the confirmation # since I don't know what email was originally used and have no way to track it since the old computer is gone.