. OS version? (eg: Windows 98) If using Windows Vista, please tell us whether you have an Administrator user account. Vista
2. What firewalls you have? Windows (limewire is allowed)..there is a version of norton but i cant delete it off my system. it is not on
3. How much ram?
4. Hard Disk space available?
5. Connection type? (eg: dialup, broadband, cable, etc.) dsl
6. Modem & router brand name & model numbers? (eg: Linksys WRT54Gv4) 2 wire
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)? condo
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help bar > About LW...) Will show both LW & Java version. _ Click to see Sample image
*It's very important that you tell us whether you're using LW 5* lw5 jave 6
9. Who is your ISP (Internet Service Provider)? nertzero
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? worked
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. there is another computer in the house with limewire, but there is no internet to that computer
12. Is this a your 1st try at LW or is this a new problem with an experienced user.
first time with issues
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? _ click here to see Sample image
If you're using LW5, there's no firewall icon. In LW go tools > advanced tools...there you'll see whether you're behind a firewall or not.
Click on thumbnail to enlarge the image. says im behind a firewall

14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? UPnP
15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall windows and there is a version of norton that says its off
16. What country are you living in? Sometimes there are ISPs with the same name in more than one country (eg Clearwire in the USA & also in Ireland). us
17. Has anything in your setup changed recently? Have you updated your version of LW or Java? Have you added any new software or new hardware? Have you updated any software? Have you moved house, changed internet plan or ISP etc etc? just downloaded the newest java and limewire today..had to keep uninstalling to finally get them to install. but the error message is get is 'there might be a problem with your internet connection'