Thanks for the fast reply Bob!
Indeed...I couldn't believe most of what this tech was saying. He was actually telling me Limewire DELIBERATELY infects computers with malicious software, and that's "the price you pay for getting free music".
...of course, he also admitted that a disabled CD ROM drive was something he hadn't seen before!
I'll be getting my laptop back this weekend. I'll run all the programs you suggest then.
Respects,
Lehr