OMG you should seriously read up on this and then consider if you will ever use Norton again.

They call pretty much any file that they don't know, which less than 10 users have used for ws.reputation.1 and then it gets up until lately force deleted i.e. a catch22

@Peerless

I recommend it as well, well that or NOD32 or if the user want a free one the Comodo Internet Security with the sandbox disabled. That sandbox is definitely not for people without computer savvy