LOTR (& PickaxeFairy)

Most reasonable people will understand that supplying rural customers with brandband facilities is more expensive, less cost effective, than supplying city dwellers. And to some extent, it is an additional cost, i.e. fewer modern facilities, rural communities have to endure.

However, there is absolutely no excuse for BT to treat PF's friend's mother like someone that has just come out of the dark ages.

It's this kind of stupid and arrogant behaviour that has convinced me that BT & Virgin forget that some of their income depends on their (bread & butter) customers.

Whenever these big boys have a monopoly (or duopoly) customer service tends to go down hill.

Unfortunately, PF's friend's mum now has a war of attrition on her hands.


UK Bob