Quote:
Originally Posted by Spudnik1954  ... everything seems to be ok up until I want to burn my new dvd. When I press burn I get this error message "cannot retrieve disk information or the disk is not blank" when I press ok dvdsanta crashes. Can anyone help??? |
Sounds like disk burner drive problems myself. ie: the disk burner drive is either not installed properly or is near its last days.
Have you tried burning an audio disk with this disk burner drive recently? Try it with a CD-RW & see if it works ok simply as a test.
What I meant by not installed properly is the drive is not properly wired (loosely connected wires / cable connector) or the drive is out of position. I guess there's a small chance this may also have occurred if the computer was moved & heavily knocked in recent times.
Disk burner drives that are used frequently only last 2-3 years before they come to a relatively quick death as soon as they start showing dying symptoms. The *laser* reader & burner simply wears out. Almost like a light globe. Lasers are in many ways basically a light globe.
Another thought is, have you tried cleaning the drive with a cleaning device. You should clean them periodically.
And yes, I've seen your symptoms before myself, it was the drive at fault. Either device died or device connection issue, etc.
But dirty drive also in some cases.
lol