I am very upset with this. It still isn't working. As for it eating up memory, I know exactly what you are talking about. I left it running one day and came home to find the 'blue screen of death'. The message from Windows was it didn't have enough memory. I run Win2000K with 256 MB memory...30 G harddrive. The only other program I left open was Musicmatch. I sent them a message with a return receipt to make sure they saw it. I have yet to hear back from them. It's bad enough to happen much less when you pay for it!