Quote:
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"We hope that our supporters will understand that we need to pay our bills but we will not do so at the expense of losing their trust or respect. Everything needs a balance and we hope to strike the right balance-we will certainly hear from the community if we get off track. We will work hard to earn the loyalty of our users and not their wrath. " - Team XoloX Interview on Zeropaid.
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Your questions are valid, but the costs of development and resources are not free. XoloX will not go down the same path of other clients with Spyware and Sneaky tactics, but eventually the bills have to be paid with innovative ways of earning revenue without hurting users.
As far as the webpage/html goes it will be added to and improved. Less chat? There was no chat in the older client and its purely optional. The quote above sums up the stance on this issue.